Your car needs routine maintenance to keep it in shape. However, for some, finding the time to take their car to the service centre might be a bit difficult. So, Tata Motors has rolled a new initiative called Tata Care Mobile Service Van with which trained mechanics can undertake routine services and minor repairs right at your doorstep. Currently, it can be availed at 42 locations in 38 cities across India.
Maruti Suzuki also offers a similar mobile service under which technicians come to the owners’ location on two-wheelers for maintenance and car repairs. Similarly, Toyota has also introduced a doorstep service programme called ‘Service Express’, which uses mobile vans to provide breakdown services and minor repairs. Hyundai also started its own program recently called ‘Door-Step Advantage’ under which it services 475 locations India.
Tata Motors Mobile Service Van brings convenient service solutions at your doorstep
Mumbai, March 07, 2019 – Committed to providing quality after sales service and increasing customer satisfaction, Tata Motors has bolstered its program of Mobile Service Vans (MSV). Known as Tata Care Mobile Service Van (Car Assist and Repair Expert) – a service for customers on the go, the Company is offering convenient service solutions across 42 locations in multiple cities.
Tata Care is designed to provide periodical services (schedule free and paid services) to Tata Motors’ passenger vehicles. Through Tata Care, multiple service vans are deployed to fulfil the requirements of customers on the go or for customers who are not able to travel to the nearest service station. All periodical services can be availed at a customer’s doorstep through a team of specially trained mechanics.
Commenting on Tata Care, Mr.Subhajit Roy, Senior General Manager & Head Customer Care, Tata Motors said “Tata Care is an initiative that is aimed at providing convenience and ease to customers for their basic servicing needs across India. It aims to provide convenience to those customers, who are unable to get their vehicles serviced regularly due to the paucity of time or their inability to visit the service centres. Keeping our customers at the centre of our business and encouraging them to keep their vehicles healthy, we have curated customized offerings that will work towards strengthening and improving our customer service initiatives. With an aim to better our services, Tata Motors will continue to innovate and build solutions which are aimed at increasing convenience and offering world-class after-sales services.”
Features of the mobile service vans:
To enable this service customers can visit the online booking section on the Tata Motors Service website. These service vehicles are easy to locate as they are fitted with trackers to provide real-time data to dealerships. The dealerships are then able to provide the location of the nearest service van to its customers thus providing a seamless and convenient experience. In addition to MSVs, the online booking also offers to pick up and drop facility of the vehicle from the residence of the customer
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